Job Description
Job Title: Risk Services Manager
Reports To: VP Human Resources & Compliance
FLSA Status: Exempt
Location: Des Moines
Prepared By/Date: Sean Yolish February 16, 2006
Summary: Plans and coordinates standardized safety service models for clients in various industries through vendor partners and other available resources to ensure safe, healthy, and accident-free worksite environments and the supervision of comprehensive client underwriting and workers’ compensation claims administration by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Plans and coordinates safety policies and procedures with vendor partners and internal resources to promote client worksite compliance with local, state, and federal Occupational Safety and Health Administration (OSHA) rules and regulations.
Plans and coordinates programs, delivered through various resources, including vendor partners, to train managers and employees in work site safety practices, fire prevention, and correct handling techniques for chemicals, toxins, equipment, and other materials.
Prepares studies and analyses of client work related accident causes and hazards to health for use by company personnel and vendor partners.
Plans and coordinates worksite inspections, through various resources, including vendor partners, to detect existing or potential accident and health hazards, ensuring identified corrective or preventative measures are effectively communicated, documented and implementation verified.
Provision of cost effective sources for signs, posters, barriers, and other materials to clients to warn of potential and actual safety hazards and to prevent access to hazardous conditions at client worksite locations through various sources, including vendor partners.
Coordinates the investigation of accidents and injuries and cooperates in the preparation of material and evidence for organization use in hearings, lawsuits, and insurance investigations.
Effectively communicates best practices in complying with and the submission of accident reports as required by regulatory agencies.
Oversees the administration of workers' compensation program including the planning, organizing, directing, and controlling of claims administration, back-to-work programs; working with the insurance carrier and other internal employees, to reduce employee lost time.
Plans, organizes, directs, and controls comprehensive client underwriting efforts of prospective and current clients.
Plans, organizes, controls and directs others in the maintenance of safety files and records.
Effectively plans, prepares, and coordinates annual WC renewal with internal sources and vendor partners.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies :
- Analytical - Collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
- Design - Generates creative solutions; uses feedback to modify designs; demonstrates attention to detail.
- Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.
- Project Management - Develops project plans; coordinates projects; communicates changes and progress.
- Client Service - Manages difficult or emotional customer situations; responds promptly to client needs; solicits client feedback to improve service; responds to requests for service and assistance; meets commitments.
- Interpersonal - Focuses on solving conflict, not blaming; maintains confidentiality; remains open to others' ideas and tries new things.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; demonstrates group presentation skills.
- Team Work - Balances team and individual responsibilities; gives and welcomes feedback; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
- Written Communication - Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information.
- Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; monitors transition and evaluates results.
- Delegation - Delegates work assignments; gives authority to work independently; sets expectations and monitors delegated activities.
- Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; inspires respect and trust; gives appropriate recognition to others; displays passion and optimism; mobilizes others to fulfill the vision.
- Managing People - Takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies feedback (internal and external); fosters quality focus in others; improves processes, products and services.
- Quality Management - Looks for ways to improve and promote quality.
- Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
- Cost Consciousness - Works within approved budget; develops and implements cost saving measures; conserves organizational resources.
- Ethics - Treats people with respect; keeps commitments; works with integrity and ethically; upholds organizational values.
- Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality - Ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
- Initiative - Takes independent actions and calculated risks.
- Innovation - Meets challenges with resourcefulness; develops innovative approaches and ideas.
- Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
- Motivation - Demonstrates persistence and overcomes obstacles.
- Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
- Professionalism - Approaches others in a tactful manner; reacts well under pressure.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Bachelor's degree (B. A.) from four-year college or university; or ten years related experience and/or training; or equivalent combination of education and experience.
Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients or vendors.
Math Ability:
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Payroll systems; Human Resource systems and Contact Management systems.
Certificates and Licenses:
No certifications needed
Supervisory Responsibilities:
Directly supervises two employees in the XXX. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to normal office conditions; work near moving mechanical parts; work in high, precarious places; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock; and outdoor weather conditions to include extreme cold; extreme heat.
The noise level in the work environment is quiet office environment; in some situations the noise level may be very loud while at worksite locations.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.
Standards of Performance:
All client worksites are either in compliance with local, state, and federal Occupational Safety and Health Administration (OSHA) rules and regulations or documented records of consultative communications to clients exist demonstrating organizational efforts to ensure client worksite compliance.
Programs, delivered through vendor partners, to train managers and employees in work site safety practices are performed on a timely, scheduled basis, meeting client expectations.
Studies and analyses of industrial accident causes and hazards to health are timely and accurate.
Worksite inspections, through vendor partners, are effectively scheduled, timely delivered, the results of which are timely communicated and documented.
Effective documentation and preparation of material and evidence for organization use in hearings, lawsuits, and insurance investigations.
Accident reports required by regulatory agencies are submitted accurately and within regulatory timelines.
Effective planning, organizing, directing, and controlling of claims administration, back-to-work programs reducing Worksite Employee lost time.
Effectively plans, organizes, directs, and controls organizational underwriting efforts of prospective clients resulting in a 24 hour, or less, turn around time; each current client has been annually reviewed.
Safety files and records are up to date and effectively organized.
If interested, Contact:
Steve Probst,
Account Executive
Holmes Murphy & Associates
Ph. # 800-247-7756
Ph. # 515-223-6863